Cybernetic Walrus is looking for a Community Manager that is passionate about fostering, engaging, and building game communities. You understand the importance of community in games and are part of it.
Are you up for the task?
KEY RESPONSIBILITIES
- Define our voice, approach, and content strategy for our community and social media channels for Cybernetic Walrus and our associated games.
- Build and maintain a content calendar including but not limited to game posts, events, contests, and other community activations designed to foster, engage and inspire our community.
- Create player-facing resources and content such as articles, blog posts, videos, and FAQs to help enhance and deepen the community gameplay experience.
- Engage directly with the Cybernetic Walrus community in our owned channels.
- Build reports on community sentiment and other KPIs to reflect the health of our community and owned channels.
- Own the social and community plans that support go-to-market strategies for our games and franchises.
- Identify and empower community leaders to help foster a safe and non-toxic community.
- Write copy for our websites, blogs, social media channels, maintaining the voice for our brand and franchises.
- Inspire community conversation and moderation to ensure the discussions are safe and respectable places for our fans to participate in.
- Build an identity and develop an active and engaged relationship with players in the fan base.
- Develop programs to identify key influencers and leverage these community members to help evangelize our games and franchises.
- Stay active in our owned channels daily to know how the community feels, understand community concerns, and communicate community status to internal teams and product leads.
- Report on areas of concern for the community, surface trending topics/threads, and share/contextualize engagement metrics.
- Establish KPIs and monitor and track toward them.
KEY QUALIFICATIONS
- 2+ years experience in community and/or social media management in gaming or entertainment.
- Deep understanding of how to measure and increase engagement in all forums, including but not limited to social channels, blogs, FAQs, live streams, and more.
- Must be creative and have a love for games and their communities.
- Must have experience in the game industry.
- Must be an excellent writer with solid editor skills.
- Previous experience with user moderation in a digital/online environment.
- Familiar with online tools to track and report community and social media KPIs.
- Have a strong understanding of social media services, mechanics, and trends, especially Twitter, Reddit, Instagram, Discord, Facebook and TikTok.
- Strong organizational skills and an independent, self-motivated work style.
- Proficiency with Microsoft Office products like Word, Excel and PowerPoint.
- Proficiency with Adobe Suite or other visual content software
BONUSES
- Multimedia content creation experience, including streaming and developing creative assets for social media.
- Previous experience with customer first-contact and de-escalation.
