Customer Success Manager
Strivecloud
Position Expired
This job posting has expired
Position Expired
This job posting has expired
About the Role
StriveCloud is a tech company based in Ghent, Belgium, helping B2C businesses turn first-time users into daily fans.
What will you be doing? As a Customer Success Manager at StriveCloud, you'll play a central role in crafting success stories for our clients on our engagement platform. You'll closely collaborate with our team, attentively listening to clients' needs and translating them into actionable projects. From onboarding through phased rollout, you'll guide clients across the full journey, and keep driving deeper adoption of the StriveCloud platform as their programmes mature. Your responsibilities extend to creating tailored solutions that meet the unique needs of each client, leveraging our engagement expertise and product knowledge.
Responsibilities
Craft success stories for clients on the engagement platform; guide clients from onboarding through phased rollout, drive deeper platform adoption, and create tailored solutions to meet each client's needs.
Requirements
- You thrive in a fast-paced startup, are passionate about technology and gamification, and eager to help shape our products.
- Creative problem-solving and strong listening skills, turning customer needs into clear, actionable tasks for developers.
- Clear communication and enjoy collaborating in a small, dynamic team.
- Affinity with CMS, project management, and documentation tools (e.g., Jira, Confluence).
- Fluent in both Dutch and English.
- PLUS: Knowledge of gaming mechanics and CSS.
Benefits
- Be part of a team of high achievers on a mission to revolutionize user engagement.
- Sliding hours, where remote working is optional.
- An environment where personal development is important.
- Flat hierarchy where you can make a difference in a small team.
- Competitive salary with interesting fringe benefits.
Posted 2 months ago
About the Role
StriveCloud is a tech company based in Ghent, Belgium, helping B2C businesses turn first-time users into daily fans.
What will you be doing? As a Customer Success Manager at StriveCloud, you'll play a central role in crafting success stories for our clients on our engagement platform. You'll closely collaborate with our team, attentively listening to clients' needs and translating them into actionable projects. From onboarding through phased rollout, you'll guide clients across the full journey, and keep driving deeper adoption of the StriveCloud platform as their programmes mature. Your responsibilities extend to creating tailored solutions that meet the unique needs of each client, leveraging our engagement expertise and product knowledge.
Responsibilities
Craft success stories for clients on the engagement platform; guide clients from onboarding through phased rollout, drive deeper platform adoption, and create tailored solutions to meet each client's needs.
Requirements
- You thrive in a fast-paced startup, are passionate about technology and gamification, and eager to help shape our products.
- Creative problem-solving and strong listening skills, turning customer needs into clear, actionable tasks for developers.
- Clear communication and enjoy collaborating in a small, dynamic team.
- Affinity with CMS, project management, and documentation tools (e.g., Jira, Confluence).
- Fluent in both Dutch and English.
- PLUS: Knowledge of gaming mechanics and CSS.
Benefits
- Be part of a team of high achievers on a mission to revolutionize user engagement.
- Sliding hours, where remote working is optional.
- An environment where personal development is important.
- Flat hierarchy where you can make a difference in a small team.
- Competitive salary with interesting fringe benefits.
Posted 2 months ago
About Strivecloud
Stricecloud offers loyalty & retention solutions via our gamification software to reward loyal customers, boost engagement and grow passionate communities in various industries.